In The News

India's Call Centers Face Struggle to Keep Staff as Economy Revives

Ashok Bhattacharjee October 29, 2003
One the paradoxes of the call-center industry in India is that it requires English-speaking university graduates to answer questions from US customers but offers little in the way of advancement and intellectual stimulation. High turn-over rates are inevitable if the economy keeps expanding and thus offers more compelling employment options for well-educated Indians. Moreover, the rapid...

When Jobs Move Overseas (to South Carolina)

Yilu Zhao October 26, 2003
Why would a Chinese refrigerator company move to America, where wages are ten times higher than at home? Prestige, argues Yilu Zhao, and political benefits back home. The Chinese government is pushing to put 50 of its companies on the Fortune Global 500 list and sees foreign investment and a greater share of the US market as the surest way. Thus state-owned companies, like the refrigerator...

Sizzling Economy Revitalizes India

Amy Waldman October 20, 2003
For young urban Indians, there seems to be no better way to celebrate Gandhi's birthday than going to the mall. The Indian middle class is spending money like never before – and now they have a lot more to spend. This year's visible economic confidence is partly a result of the political decision in the early 1990s to open up the Indian economy to increased foreign trade and...

Malaysia Gains from HSBC Jobs Shift

K.P. Lee October 18, 2003
HSBC is the latest in a series of financial institutions that are moving certain functions out of the US and UK and into areas that provide cheaper labor. Malaysia and India have become some of the most attractive relocation sites, given the preponderance of English speakers. Banks, as well as other businesses, are eager to cut costs by moving "call center" and "backroom...

Bolivia's Poor Proclaim Abiding Distrust of Globalization

Larry Rohter October 17, 2003
In a civil conflict that has already left more than 80 Bolivians dead this month, protestors have turned the issue of natural gas export through Chile to the United States into an indictment of globalization. Calling for the resignation of President Gonzalo Sánchez de Lozada, demonstrators are sending a powerful message – a resounding "no to the export of gas and other natural resources; no...

Privatization vs. Democracy

Salah Hemeid October 13, 2003
The chief US Administrator in Iraq, Paul Bremer, recently announced that Iraq's state-owned industries will be sold off to private investors in an effort to boost the country's struggling economy. The new policy also allows for 100 percent foreign ownership of all industries except for oil, which will remain under government control for the time being. Iraqis view their oil reserves as...

Why Does One Country Draw More Investment Than Another?

David Dollar October 10, 2003
Why do some developing countries enjoy the highest growth rates in the world while others flounder? The World Bank set out to answer this question by comparing four developing nations - China, India, Pakistan, and Bangladesh - that have grown at strikingly different rates. Though these countries were equally under-developed at the beginning of the 1990s, China’s economy has since soared, while...