In The News

Reverse Outsourcing

Nayan Chanda July 6, 2010
An old saying – what goes around comes around – applies to anything global, and that includes outsourcing. France and other developed nations with high labor costs have long and bitterly complained about jobs shifting to low-wage nations like China. But Europe’s rising unemployment, combined with rising wages in China, contribute to an agreement that brings up to 50 Chinese electronics and light-...

As Growth in US Slows, Wal-Mart Puts More Emphasis on Foreign Stores

Ylan Q. Mui June 10, 2010
Wal-Mart, the world’s largest retailer, pursues ambitious foreign expansion to make up for lagging sales in the United States. While no single country could replace the US in terms of consumer power, developing nations are poised for economic growth. Wal-Mart caters to newly-empowered consumers in emerging economies, a business model much like the firm’s “early strategy of building stores in a...

Entrepreneurs Wary of China Currency

Emily Maltby May 26, 2010
Any regulatory change creates winners and losers. Because of the strong trade relationship between China and the US, consumers and businesses in either country must adjust to changes from either government – and that includes the possibility of currency revaluation. Companies that export to China will benefit from revaluation, but the many small US businesses that depend on China for consistent...

For India, US Health Care a Sea of Opportunity

Taylor Barnes April 26, 2010
India’s outsourcers are preparing to develop their next business sector from the United State’s health care reform by covering its administrative and technological needs. A demand for lower administrative expenses and treatment of more patients for every dollar requires low cost labor that comes from outsourcing. Since there are no regulations limiting personal medical data from leaving the US,...

Hola! Asian Call Centers Lure Back Spanish

Margot Cohen April 16, 2010
The pursuit of independence by former colonies during the 20th century often included efforts to minimize reliance on the imposed language. In some, like the former Spanish colony of the Philippines, the colonial language fell out of general use even as another colonial language English was embraced as a language of business. Today, less than 1 percent of Filipinos speak Spanish. But the few...

Check Out That Colombian Tata!

Daniel Gross April 13, 2010
On a trip to Colombia, the author was surprised to find an example of the new nature of international corporations. Tata Consultancy is a branch of the Indian car company that recently bought several British and American brand-name car labels. Tata’s Colombian branch is providing services to a number of Latin American governments and corporations. An Argentinian manager oversees employees from a...

Information For Change

Nayan Chanda March 30, 2010
The speed of the Internet continues to increase dramatically, shrinking the world and creating new opportunities by delivering vast amounts of content to mobile devices. But the increasing speeds could create expectations and social pressures that governments are not prepared to meet. Countries need to have educated populations and good technological infrastructure to take advantage of the...